Refund Policy
At Kosklogic, we are committed to ensuring the satisfaction of our clients. Our refund policy has been designed to provide a transparent and fair process for dealing with refunds and cancellations.
Scope of Refund Policy
This policy covers refunds related to the software development services offered by Kosklogic, including but not limited to web application development, mobile application development, desktop application development, cloud solutions, and UI/UX design services.
Eligibility for Refund
- Project Cancellation: If a project is canceled by the client before work has commenced, Kosklogic will issue a full refund of any deposit or pre-payment made.
- Non-Delivery: In the event that Kosklogic fails to start a project within the agreed-upon timeframe without a valid reason, the client is entitled to a full refund.
- Service Not as Described: If the delivered service significantly deviates from the service description or the agreed-upon project scope, clients may request modifications or a refund for the non-conforming parts of the service.
Process for Requesting a Refund
- Notification: To initiate a refund request, the client must contact Kosklogic's customer service team within 30 days of the service delivery date. The request should include a detailed reason for the refund and any supporting documents.
- Review: Kosklogic will review the refund request based on the provided information and may request additional details or clarifications.
- Resolution: Kosklogic aims to resolve refund requests within 14 business days. The resolution may involve a full refund, partial refund, or in certain cases, no refund, based on the circumstances and in accordance with this policy.
Limitations
- Refunds are not available for services that have been fully delivered and accepted by the client.
- Kosklogic reserves the right to deduct any incurred costs or expenses from the refund amount.
- Refunds for payments made more than 90 days before the refund request will be issued through a company check or bank transfer.
Changes to Refund Policy
Kosklogic reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
We are committed to ensuring your satisfaction and will work diligently to address your concerns.